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m6pAc7GCQJNuZ4qkfhqBu5SLZMNNkqMwTaZaXyyfGCuGIgbM5s4KS

REDCap Service/Consultation Request

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We recommend you first look at the User Guides, Help & FAQs page and the training videos to quickly find answers to your questions.

REDCap has a comprehensive Help & FAQs page that can answer most user questions:
https://redcap.ctsi.ufl.edu/redcap/index.php?action=help

Online Training Resources can be found here (as well as throughout REDCap):
https://redcap.ctsi.ufl.edu/redcap/index.php?action=training

New to building forms in REDCap? The video below will help!
Introduction to Instrument Development

User Guides on specific REDCap features can be found on the homepage at:
https://www.ctsi.ufl.edu/research/study-design-and-analysis/redcap/redcap-user-guides/

Fee-based services ($100/hour):
*Hands-on user training
*Meetings/Consultations beyond the 1 hour of initial consultation.
*Assistance with data transformation and data imports from the IDR or from another REDCap project
*Project building/configuration services
*Any assistance that will take more than 1 hour of time
*Assistance with configuring External Modules
*Assistance with using/trouble shooting the Mobile App
*Assistance/help with using the API

Today's Date

M-D-Y

Your first name

* must provide value

Your last name

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Service request type:

* must provide value

Question or problem assistance answered via email

One-time free initial consultation via Zoom (up to one-hour per project; initial consultations are NOT to be used for basic REDCap training).

***REDCap account re-activation (suspended REDCap account).***

Meeting to discuss the use of our "for-fee" project configuration or help services; or if your project has already received it's one-time free consultation and another meeting is needed.

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Which of these apply to you? (select one)

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I need a meeting regarding "for-fee" project building/configuration (I need to meet with the REDCap team to build my project or help me with my existing project).

This project has already received one free consultation and need another meeting.

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Note: Submitting this form does not reactivate your account automatically. You will receive an email from the REDCap Support Team when your account has been reactivated. Please do not submit your request multiple times.

Are you already a REDCap user (with a non-suspended account)?

Note: If your REDCap account is suspended, select 'No.'

* must provide value

Yes

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REDCap Username

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GatorLink username (this is not your GatorLink email address, departmental email address or 8 digit UFID #)

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Your email address

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Your role in the project

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Co-PI

Study Director

Research Coordinator

Other

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Project Purpose:

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Operational Support

Research

Quality Improvement

Other (specify below)

Training/practice

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If other, please specify.

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Name of Principal Investigator (PI)

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Email of Principal Investigator

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Project's exact title in REDCap (not the protocol name, what you named the REDCap project).

Note: if you are requesting a meeting, you must either provide the name of the REDCap project or the name of your project on its IRB protocol. Since a project can only receive up to one hour of free meeting time, one of these must be provided to schedule the one-time free meeting.

* must provide value

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Project's ID (PID) (optional)

Is this project in production or development status?

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Development

Production

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IRB Number

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N/A

Not assigned yet

Assigned (please provide IRB# below)

Assigned, but I don't know it

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IRB Number

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Please describe, in detail, your REDCap problem or question, or why you are requesting an initial consultation. The more details you can provide the faster we can assist you.

If requesting an initial consultation, this level of detail is crucial as REDCap Team members have different skill sets, and we need to ensure you are meeting the proper team member(s).

Please be as specific as possible by including any applicable details such as:

Names of the data collection form(s) or survey(s) with the issue
Names (field label or variable name) of the data field(s) with the issue (if related to branching logic, calculations, fields on a form, etc.)
Exact name or unique report number of the report in REDCap (if related to a report you created)
GatorLink username of the person who has the issue (if account/project access related)
How you are sending out your project's surveys - via the participant list, via automated survey invitations, through the participant's record, etc., and what the survey flow should be - does everyone gets the same set of surveys, do participants auto-continue to the next survey or do you send a link to each individual survey, are you using the survey queue, etc. (if related to survey distribution or survey flows)
Screenshots of any error messages you are receiving.
The exact reasons you are requesting a consultation (if applicable), such as "need assistance with importing data," "how do I send out my study's surveys," "how do I configure the XXX module," etc.

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You may upload a document here if that will be useful.

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Please provide a description of the type of REDCap work you need assistance with so we can schedule you with the most appropriate Team member.

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Please provide us with some dates and times (Monday - Friday 9 am to 5 pm, excluding Holidays) you are free to meet over the next 2-3 weeks.

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Please note that if you do not Submit the form, the REDCap Team will not receive your request. You must click on 'Submit' below to receive a response. Thank you.

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