The code block below illustrates how one might use # and // as comments in your logic and calculations.

This value you provided is not a number. Please try again.

This value you provided is not an integer. Please try again.

The value entered is not a valid Vanderbilt Medical Record Number (i.e. 4- to 9-digit number, excluding leading zeros). Please try again.

The value you provided must be within the suggested range

The value you provided is outside the suggested range

This value is admissible, but you may wish to double check it.

The value entered must be a time value in the following format HH:MM within the range 00:00-23:59 (e.g., 04:32 or 23:19).

This field must be a 5 or 9 digit U.S. ZIP Code (like 94043). Please re-enter it now.

This field must be a 10 digit U.S. phone number (like 415 555 1212). Please re-enter it now.

This field must be a valid email address (like joe@user.com). Please re-enter it now.

The value you provided could not be validated because it does not follow the expected format. Please try again.

Required format:

REDCap Service/Consultation Request

Returning?

A A A

We recommend you first look at the User Guides, Help & FAQs page and the training videos to quickly find answers to your questions.

REDCap has a comprehensive Help & FAQs page that can answer most user questions:
https://redcap.ctsi.ufl.edu/redcap/index.php?action=help

Online Training Resources can be found here (as well as throughout REDCap):
https://redcap.ctsi.ufl.edu/redcap/index.php?action=training

New to building forms in REDCap? The video below will help!
Introduction to Instrument Development

User Guides on specific REDCap features can be found on the homepage at:
https://www.ctsi.ufl.edu/research/study-design-and-analysis/redcap/redcap-user-guides/

Fee-based services ($100/hour):
*Hands-on user training
*Meetings/Consultations beyond the 1 hour of initial consultation.
*Assistance with data transformation and data imports from the IDR or from another REDCap project
*Project building/configuration services
*Any assistance that will take more than 1 hour of time
*Assistance with configuring External Modules
*Assistance with using/trouble shooting the Mobile App
*Assistance/help with using the API

Today's Date

M-D-Y

Your first name

* must provide value

Your last name

* must provide value

Your email address

* must provide value

Service request type:

* must provide value

Question or problem assistance answered via email

One-time free initial consultation via Zoom (up to one-hour per project; initial consultations are NOT to be used for basic REDCap training).

***REDCap account re-activation (suspended REDCap account).***

Meeting to discuss the use of our "for-fee" project configuration or help services; or if your project has already received it's one-time free consultation and another meeting is needed.

reset

Which of these apply to you? (select one)

* must provide value

I need a meeting regarding "for-fee" project building/configuration (I need to meet with the REDCap team to build my project or help me with my existing project).

This project has already received one free consultation and need another meeting.

reset

Note: Submitting this form does not reactivate your account automatically. You will receive an email from the REDCap Support Team when your account has been reactivated. Please do not submit your request multiple times.

Are you already a REDCap user (with a non-suspended account)?

Note: If your REDCap account is suspended, select 'No.'

* must provide value

Yes

reset

REDCap/GatorLink Username

* must provide value

GatorLink username

(this is NOT your GatorLink email address, NOT your departmental email address and NOT your 8 digit UFID #)

* must provide value

Your role in the project

* must provide value

Co-PI

Study Director

Research Coordinator

Other

reset

Project Purpose:

* must provide value

Operational Support

Research

Quality Improvement

Other (specify below)

Training/practice

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If other, please specify.

* must provide value

Name of Principal Investigator (PI)

* must provide value

Email of Principal Investigator

* must provide value

Project's exact title in REDCap (not the protocol name, what you named the REDCap project).

Note: if you are requesting a meeting, you must either provide the name of the REDCap project or the name of your project on its IRB protocol. Since a project can only receive up to one hour of free meeting time, one of these must be provided to schedule the one-time free meeting.

* must provide value

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Project's ID (PID) (optional)

Is this project in production or development status?

* must provide value

Development

Production

reset

IRB Number

* must provide value

N/A

Not assigned yet

Assigned (please provide IRB# below)

Assigned, but I don't know it

reset

IRB Number

* must provide value

Please describe, in detail, your REDCap problem or question, or why you are requesting an initial consultation. The more details you can provide the faster we can assist you.

If requesting an initial consultation, this level of detail is crucial as REDCap Team members have different skill sets, and we need to ensure you are meeting the proper team member(s).

Please be as specific as possible by including any applicable details such as:

Names of the data collection form(s) or survey(s) with the issue
Names (field label or variable name) of the data field(s) with the issue (if related to branching logic, calculations, fields on a form, etc.)
Exact name or unique report number of the report in REDCap (if related to a report you created)
GatorLink username of the person who has the issue (if account/project access related)
How you are sending out your project's surveys - via the participant list, via automated survey invitations, through the participant's record, etc., and what the survey flow should be - does everyone gets the same set of surveys, do participants auto-continue to the next survey or do you send a link to each individual survey, are you using the survey queue, etc. (if related to survey distribution or survey flows)
Screenshots of any error messages you are receiving.
The exact reasons you are requesting a consultation (if applicable), such as "need assistance with importing data," "how do I send out my study's surveys," "how do I configure the XXX module," etc.

* must provide value

Expand

You may upload a document here if that will be useful.

Upload file

You may upload a 2nd document here if that will be useful.

Upload file

You may upload a 3rd document here if that will be useful.

Upload file

You may upload a 4th document here if that will be useful.

Upload file

You may upload a 5th document here if that will be useful.

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You may upload a 6th document here if that will be useful.

Upload file

You may upload a 7th document here if that will be useful.

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You may upload a 8th document here if that will be useful.

Upload file

You may upload a 9th document here if that will be useful.

Upload file

You may upload a 10th document here if that will be useful.

Upload file

Please provide a description of the type of REDCap work you need assistance with so we can schedule you with the most appropriate Team member.

* must provide value

Expand

Please provide us with some dates and times (Monday - Friday 9 am to 5 pm, excluding Holidays) you are free to meet over the next 2-3 weeks.

* must provide value

Expand

Please note that if you do not Submit the form, the REDCap Team will not receive your request. You must click on 'Submit' below to receive a response. Thank you.

You have selected an option that triggers this survey to end right now.

To save your responses and end the survey, click the 'End Survey' button below. If you have selected the wrong option by accident and/or wish to return to the survey, click the 'Return and Edit Response' button.